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Terms &
Conditions Booking To confirm a reservation a 25% deposit is required along with
a completed booking form or signed booking confirmation letter. The remaining
balance is due no later than 2 weeks prior to the date of your arrival,
unless otherwise agreed in writing. A signed copy of these terms and
conditions must also be returned to us. Method of Payment We accept the following methods of payment: ·Bank transfer: this
should reach our account net of all bank charges. Please ask your bank to
show your name and invoice number on the transfer. ·Company Cheque For reservations made within 2 weeks of the beginning of your
stay then full payment, by cleared funds, is required at the time of booking.
Should payment not reach us within the required time we reserve the right to
cancel any reservations made and retain any deposit paid.
The cost of your accommodation includes all utility charges, including
council tax, water, sewerage, gas and electricity. Cancellations If the balance due is not paid on time we reserve the right to
cancel the booking. In this event the deposit will be forfeited. If a
cancellation is made 14 days or more prior to arrival date and acknowledged
by Always Positive, then a full refund of the deposit will be made. If a
cancellation is received less than 14 days prior to arrival and after the
payment of the balance has been made then the deposit is forfeited and any
refunds are made at our discretion and subject to the apartment being re-let.
No refunds will be made for non-arrivals. All cancellations must be made in
writing. Arrivals and departures Apartments are booked from 2.00pm on the day of arrival to
11.00am on the day of departure. Any overstays beyond these hours will be
charged as whole days unless previously agreed in writing.
Collection/delivery of keys and check-ins can be done through our offices at Clients are required to check and sign an inventory for the
relevant property on arrival. If you see any damage in the property that you
wish to draw to our attention please do so within the first few hours of your
arrival and make a note of these damages or any discrepancies on the
inventory. Whenever you leave the apartment, including when you check out,
please ensure that you have set the alarm. This is extremely important. The
client must ensure that the property is cleared of any personal effects and
left in good repair and clean condition at the end of the stay. Extensions of
original bookings require 7 days notice and are subject to availability. Duration Guests who leave before their agreed departure date will be
charged for the full duration of the booking, unless otherwise agreed and
subject to the accommodation being re-let. Refunds will be discretional and
subject to the deduction of an administration fee. We advise all our guests
to take out adequate travel insurance. Additional facilities Cots can be provided in all apartments at no extra charge. Telephone and Internet Charges You will be required to set up a GoTalk
account at the property in order to use the phone. Call charges are then made
directly onto your credit card through GoTalk.
Unlimited broadband internet access is included at all properties unless
agreed otherwise with Always Positive. Security deposit A £500 security deposit will be taken prior to your arrival
and refunded within 14 days of departure subject to an inspection finding no
damage or items missing. Loss or Damage Always Positive cannot be held responsible in any way for loss
of or damage to, contents, furniture, fittings or any personal belongings at
the property or acts or defaults caused by third parties. If the client loses
the keys to the apartment they must replace them at their own expense. You
are advised to ensure that your own personal insurance policies cover loss or
damage to personal property during your stay. Pets and smoking We regret that pets are not allowed in our apartments at any
time and smoking is strictly prohibited in all of our properties. Car Parking Parking is not guaranteed for the apartment unless otherwise
stated. Cleaning & Linen Clients are required to keep the property, fixtures and
fittings in a clean and orderly condition, placing rubbish in the external
bins provided when necessary. No furniture, fixtures or fittings are to be
removed from the property at any time. Customers staying more than one week
will receive a weekly linen and towel change and full weekly clean. In
addition a daily cleaning and bed making service is available in the
apartments at an additional cost. If the cleaners are turned away for any
reason, then the cleaning for that day will not be re-scheduled. Repairs and services Always Positive must be allowed access to the property in
order to inspect it and carry out any necessary repairs at all reasonable
times and always by prior appointment. A 24 hour concierge service is
available to call on should any maintenance problems arise with the property.
Always Positive cannot be held responsible for any failure or interruption of
utility services to the apartment, including electricity and water, or any
damage, disruption or noise caused as a result of repair works being carried
out in another part of the property. Use of Property Always Positive properties must not be used at any time for
any illegal or immoral purpose. Clients must refrain from doing anything that
may cause a nuisance or annoyance to Always Positive or occupiers of
adjoining or neighbouring properties. |